FAQ
Is gratuity included or should I tip the driver when I exit?
Tips are not included in the fare, drivers are free accept tips, it up to you.
WHAT IS OUR CANCELLATION POLICY?
We understand that your plans may change thus we have designed a flexible cancellation policy that helps you and also supports our chauffeurs:
En carros sedan si usted hace la cancelacion 3 horas antes de la hora de recogida, será gratis la cancelación.
Individuals or groups of 10 passengers or less:
– Changes or cancellation are allowed up to 24 hours prior to service. If cancellation occurs within of 24 hours a 50% penalty fee will be assessed.
-No shows will be charged full service price.
Groups of 11 passengers or more:
-Cancellation is allowed up to 72 hours prior to service. If cancellation occurs within of 24 hours, a 50% penalty fee will be assessed.
-No shows will be charged full service price.
WHAT HAPPENS IF I AM RUNNING LATE OR MY FLIGHT IS LATE – WILL MY CHAUFFEUR WAIT FOR ME?
Yes, but please be aware that after the wait time grace period expires you will be charged waiting time. With an airport pick-up, if you’ve provided us with your flight information we will track your flight, in an effort to help you avoid waiting time fees.
Our industry leading grace periods are: 45 minutes for a domestic flight, 30 minutes for cruise terminal pick-up, 75 minutes for an international flight pick-up and 10 minutes for anywhere else. After the grace period expiration you will be charged waiting time. Waiting Time fee is $1/minute.
We will try to reach you several times before completely canceling your ride. Once your grace period has ended we will wait an additional 60 minutes, reach out to you once more and then we will cancel the ride. You will then be responsible for the base fare, waiting time fees and processing fees.
What if my flight is early or delayed?
We ask for your flight information when booking your ride. This information allows us to track your flight – so early or late – when your flight arrives your chauffeur will be there, if by any reason you do not make the flight, please, contact us as soon as possible at what saap +17863336492 or mail in order to make a new booking.